KAMPALA, Uganda — The Uganda Communications Commission (UCC) has announced a nationwide enforcement campaign against unlicensed public Wi-Fi hotspot operators, warning that unauthorized internet service providers pose growing cybersecurity, data privacy and infrastructure risks.
In a public notice issued on July 7, 2026, the communications regulator said it would work with licensed Internet Service Providers (ISPs), telecommunications operators and law enforcement agencies to identify and take action against individuals and businesses offering public internet services without regulatory approval.
The move comes amid rapid growth in demand for affordable internet connectivity across Uganda, particularly in urban centres where public Wi-Fi hotspots have become an increasingly popular means of accessing online services.
Why UCC is concerned
According to the commission, while expanding internet access remains a national priority, the deployment of public internet infrastructure must comply with the provisions of the Uganda Communications Act to ensure consumer protection and network security.
UCC warned that many unauthorized operators install telecommunications equipment and provide connectivity services without meeting the regulatory, technical and security requirements imposed on licensed providers.
The regulator argues that such operations expose users and the broader communications ecosystem to multiple risks.
Among the concerns highlighted by the commission are:
- Cybersecurity vulnerabilities, including increased exposure to hacking attempts, malware attacks and network intrusion.
- Data privacy risks, where users’ personal and financial information could be intercepted, stored or misused without adequate safeguards.
- Network interference and infrastructure degradation, caused by improperly installed equipment operating outside approved standards.
- Poor service quality, leaving consumers without reliable mechanisms for complaints, compensation or technical support.
Enforcement campaign
The commission said the enforcement exercise will target public Wi-Fi operators who have failed to obtain the necessary licences and authorisations required under Uganda’s communications laws.
UCC indicated that enforcement teams will collaborate with licensed operators and relevant government agencies to ensure compliance across the sector.
The campaign forms part of broader efforts to strengthen oversight of Uganda’s digital ecosystem as internet usage continues to expand across households, businesses, schools and public institutions.
Officials say the objective is not only to address illegal operations but also to ensure that all providers offering public internet services meet minimum standards for cybersecurity, consumer protection and service reliability.
Operators urged to comply
The regulator has called on individuals and businesses currently providing public Wi-Fi services without authorisation to regularise their operations immediately or cease offering the service.
“Individuals and businesses currently offering unsanctioned services should regularise their operations promptly or cease services altogether,” the commission stated.
Under Uganda’s regulatory framework, entities involved in the provision of public communications services are required to obtain licences and comply with technical, operational and consumer protection obligations.
Advice to internet users
The commission also urged consumers to exercise caution when connecting to public internet networks.
Users have been advised to verify that internet services are provided by licensed operators or authorised agents before sharing personal information or conducting financial transactions online.
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To improve transparency, UCC said consumers can verify licensed providers through its official website.
The regulator has also encouraged members of the public to report suspected illegal Wi-Fi operations through its toll-free hotline.
Digital transformation goals
The enforcement initiative comes as Uganda continues implementing policies aimed at expanding digital connectivity under the government’s broader digital transformation agenda.
Authorities have repeatedly identified internet access as a key driver of economic growth, innovation, e-commerce, education and public service delivery.
However, regulators maintain that expanding connectivity must be balanced with safeguards that protect consumers and maintain trust in digital services.
The commission said the latest enforcement drive is intended to support the development of a secure, reliable and affordable digital ecosystem while advancing Uganda’s long-term digital transformation objectives.
